Refunds Can Be Claimed by Withdrawing from the Contract

When a purchase agreement is concluded through remote communication means, the buyer has the right to withdraw from the purchase agreement without providing a reason within 14 days from receiving the goods. Within this period, the buyer must deliver to the seller a statement associated with the current legal regulations that signifies their intent to withdraw from the contract. The buyer can exercise this right to withdraw by either delivering the goods in person to the seller's store along with a written statement of withdrawal or, at their own expense, by sending the goods to the seller’s address through a shipping carrier along with a written statement of withdrawal.

If the buyer withdraws from the purchase agreement within the 14-day period according to § 53 para. 7 of the Commercial Code, they are entitled to do so without any penalties. This does not affect the seller's right to claim reimbursement of costs associated with the return of the goods.

The goods must be returned in an undamaged condition, preferably in the original packaging, without any signs of use, and must include all accessories, warranty certificates, and manuals. Upon meeting all the above conditions for returning the goods, the refund will be sent to the buyer's account via bank transfer no later than 30 days from the withdrawal from the agreement. The buyer is not entitled to reimbursement of any shipping costs they paid when returning the goods to the seller.

Refunds Can Be Claimed if the Following Conditions Are Met:

• The right to a refund applies within 14 days of receiving the goods.
• The goods must not be damaged.
• The goods must be packaged in their original packaging.