Customer service

Contact information


Pavlovská 1740/44, 692 01 Mikulov

Česká republika

Phone: +420 725 845 946


Billing information


Štorkánova 2810/9, 150 00 Smíchov, Praha 5, Czech republic

IČ: 1842633, DIČ: CZ1842633


In the interest of Oceanika Spa s.r.o. is to protect your privacy. We undertake not to sell or rent your personal information to a third party.

Order processing and delivery

Received orders will be processed and sent within 2 working days at the latest. Delivery time is within 2 - 4 working days.

Postage and packing

Delivery costs via GLS or Czech Post will be automatically invoiced to you.

When ordering over CZK 2,500 with VAT, postage is FREE (valid only for the Czech Republic).

For the Slovak Republic, postage is free for orders over CZK 2,600 without tax.

With each shipment, the customer receives a tax document (invoice).

Method of payment

  • Cash on delivery
  • Cash on delivery - the goods will be sent cash on delivery, the entire amount will be collected from the customer by the courier or post office worker upon receipt.
  • Online card payment
  • By bank transfer - the transfer can be made from a bank account at any bank directly to our account atFio banky, a.s

Account number for payment in CZK: 2701112119/2010

Account number for payment in EUR: 2901112121/2010



Use your invoice number as a variable symbol.

The delivered goods remain the property of the seller until full payment of the purchase price, in the sense of the valid provisions of § 443 - 446 of the Commercial Code. z., resp. § 601 commercial of.

Can I order by phone?

Yes! Orders are processed by our product specialist Jana Vomáčková on the telephone number +420 725 845 946. She will be happy to advise you on the selection of products or on the order itself. If you do not call, please be patient. He will call you back as soon as possible.

It is available from Mon-Fri 8:30 - 16:00.

English speaking customers, in case of any questions about your order or products consultation, please call Pavla on number +420 605 375 768 or reach her on the email address .

We will be happy to answer any further questions regarding orders at any time.

Can not connect to Instagram or you do not have permissions to get media from Instagram.
No media



Create a free account to save loved items.

Sign in