Out-of-court dispute resolution

In the sense of the provisions of § 1820 par. 1) letter j) of the Civil Code and § 14 par. 1 and § 20d et seq. Act No. 634/1992, on consumer protection, the seller informs that with a proposal for out-of-court settlement of a consumer dispute, the consumer may turn to the body of out-of-court settlement of consumer disputes, which is the Czech Trade Inspection Authority, on the website www.coi.cz. The Czech Trade Inspection Authority handles proposals for out-of-court settlement of consumer disputes in the manner and under the conditions stipulated by the relevant legal regulations. For the avoidance of doubt, nothing in these terms and conditions shall preclude the consumer from having recourse to a civil court.

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